Frequently asked questions
If your question is not here, ask us — we answer every message.
Certificates
How do I get a certificate?
Meet your course’s attendance and progress thresholds and pay the fee in full. The certificate is then issued automatically and appears in your dashboard as a downloadable PDF.
Can an employer check my certificate?
Yes. Every certificate carries a unique number and a QR code linking to a public verification page that confirms it is genuine, without exposing your personal details.
Live classes
How do I join a class?
From your dashboard. The Join button becomes active shortly before the class starts and opens the meeting in a new tab. You do not need to keep a link anywhere.
What if I miss a class?
The recording is posted afterwards. Attendance counts toward completion, so try not to make a habit of it — each course lists the minimum attendance required for a certificate.
What do I need to take part?
A phone or laptop and a reasonable internet connection. Courses in the Build track need a laptop for the practical work; the course page says so plainly.
Enrolment
How do I enrol?
Choose a course, pick a cohort with seats available, create an account and pay. The whole process takes a few minutes and works on a phone.
What happens if a cohort is full?
Join the waiting list. If someone withdraws we contact the next person in the queue, and you get a fixed window to claim the place before it moves on.
Can I move to a different cohort?
Yes, if the cohort you want has room and it has not already started. Contact support and we will move you.
General
Do I need any experience to start?
No. Every course except Marketing Analytics is designed for complete beginners, and each one lists exactly what you need before day one on its course page.
Are the classes live or recorded?
Live. Classes run on Google Meet or Zoom at a fixed time twice a week, so you can ask questions and get an answer straight away. Sessions are recorded and posted afterwards so you can revisit anything or catch up if you miss one.
How long is a course?
Between four and six weeks depending on the course, with two ninety-minute sessions a week. Each course page shows the exact number of sessions.
Can I do this alongside school or a job?
Yes — that is who the schedule is built for. Classes run in the evening and the total commitment is about five hours a week including your own project work.
Payment
How do I pay?
By Mobile Money — MTN, Telecel or AirtelTigo — or by debit or credit card, through Hubtel. You will get a prompt on your phone to approve the payment.
Can I pay in instalments?
On cohorts that offer a payment plan, yes. You will see the options at checkout, typically a deposit followed by one or two further payments. You get access as soon as the first payment clears.
My payment failed. Have I lost my place?
No. A failed payment leaves your enrolment pending and your seat held for the reservation period shown on screen. Retry from your dashboard — you do not need to fill in the form again.
Will I get a receipt?
Yes. A receipt is emailed as soon as your payment is confirmed, and you can download or print it from your dashboard at any time.
Still stuck?
Send us a message and we will get back to you, usually within one working day.
Contact support